The items found here are at our Grizedale store at LA22 0QJ.  Before making a journey to see a thing that appears to be in stock please ring us to check it's still here as we don't get time to update the website daily.

In Stock Items

Delivery of shop stocked items is typically within 5-7 working days with the exception of bicycles and / or frames.  We are based in a remote part of the Lakes with the local post office sometimes open, sometimes closed, so please bear with us whilst we get goods to you.  We don't have the luxury of Postman Pat and Jess doing the rounds everyday....!

Pre-Order Items

If the item is on a pre-order then a rough ETA of when we can expect that item is shown, or we will ask you to get in touch as no firm date is available.

Bikes and Frames

Bicycles and frames will be delivered as soon as we have time to process them through our workshop.  We will contact you via email when this will be, and in some instances there can be a 4 week turn around for in stock bicycles.  If you are in need of a bicycle within a certain time frame please contact us before placing your order so we can discuss our workshop schedule with you.

Bicycles will only be shipped on Monday, Tuesday or Wednesday using a courier service.  We are unable to provide a time slot for delivery, and are unable to deliver on or over a weekend.  We are only able to ship goods to the card holders billing address.  Typically delivery is 48 hours but nothing is guaranteed so don't make any plans until the bike / frame is actually with you!

We would much rather have you collect your bicycle from our lovely store where we can set it up for your weight and riding style.  As we are at a trail centre it's easy to take your new bike for a ride straight from our door.  If you want route advise or even someone to show you round then with prior notice this can easily be arranged.

We cannot ship any electric bicycles.

Delivery times are calculated in working days - i.e. Monday to Friday inclusive (working days do not include weekends or National Bank Holidays). In case of Bank Holidays please allow an extra 2 working days.

Delivery is free for those who are patient and are happy waiting 5-7 days for their things, and for those needing things quicker we have a £6.95 fee.  We are also happy for you to arrange your own collection of goods from us if that's easier.  These charges apply to mainland UK only.

International Shipping

We can ship some brands within Europe on a case by case basis.  Shipping is calculated at the point of inquiry to hire@biketreksgrizedale.co.uk and not all our brands allow shipping outside of the UK.  Any goods that are shipped outside of the UK must be paid for via BACS by the provision of the relevant IBAN and SWIFT codes where necessary.

Method

Your order will be delivered either by Royal Mail Recorded Delivery, Hermes or by courier. A signature is required for all our deliveries, we will not ship any goods without the need for a signature.

Please note that if your order is made up of a combination of items, deliveries may, on occasion be made separately.

Risk in the goods will pass to you on delivery.

If for any reason you are not happy in the way that the goods arrive at your delivery address please either refuse to sign for the goods OR make a note on the delivery drivers terminal.  ALL goods leave us well packaged and insured but we are at the mercy of the courier companies once they leave here.  We cannot accept responsibility for damaged goods that have being signed for by you knowing that the box etc was not intact, as an insurance claim cannot be processed.

We reserve the right to alter or amend delivery times in exceptional circumstances.

We do everything we can to meet the delivery time specified in this section, however occasionally delivery times may be affected by factors beyond our control and cannot be guaranteed. We will inform you if we become aware of an unexpected delay. In the event that we fail to meet a specified delivery date you will have the option of either cancelling your order and receiving a full refund, or continuing with the order and accepting a refund of any additional delivery charge we have made.

Delivery times quoted above can vary depending on stock availability and delivery location.

Occasionally our website will show a product as in stock when it is actually not.  Due to the nature of retail our data isn't always updated as quickly as a major retailer.  If you place an order through our online channel and the goods are in fact not in stock we will issue you a refund.  This refund can take up to 14 days to reappear in your account due to our payment gateway provider Payment Sense.  If you are in any doubt of the stock situation or are in need of the money back faster than the 14 days it'll take to go back into your account please contact us BEFORE placing your order as we cannot sadly speed this return process up.